Payment Information / Options

All orders require full payment. No product can be held for you until payment is received. No shipments can be made until total order is paid for. We are not able to offer credit terms or partial payment options.

Credit / Debit Cards

Credit and debit cards are not accepted for deposit on equipment/shipping dewars, or for payment on any international sales.

We are able to accept major credit or debit cards for most other purchases. The customer must provide complete and correct card information as part of our fraud protection policy. The card holders name, the billing address, zip code, and card security code must match the information on file for the card exactly. We authorize all card charges through Merchant Services. Required information is provided to them by your card issuing bank. We are not able to modify the address (or any other information) that you have on record with your bank for your card. If the card fails to authorize for any reason, or we are unable to match complete address information within two attempts we will not be able to process your order utilizing a credit or debit card. Should a sale be denied because of mismatched information, we can attempt the sale with one other credit card, but only one time. We will not process multiple cards for partial payments in order to fund one order. We do not accept the use of a third party card. We will only accept a card that is in the name of the client making the purchase.

If we try to authorize your card for a transaction and the card information is not an exact match your bank will place a hold on your funds even when we then stop the actual sale and transfer of funds. The period of time that your bank "holds" the authorized funds is specified by your bank and card agreement and is not something that we control. Once authorization is attempted for the purchase, we cannot remove or delete or control how long your bank "holds" your funds under the authorization attempt. This is in your card agreement and is between you and your card issuing facility/bank.

Many cards have daily or other monetary limits placed on them by default through the card issuer. Please make sure that your card will be able to accept the charges you authorize!

We will of course try to contact you should we be unable to authorize a card for your purchase.

Checks

We will accept money orders and cashiers checks drawn from US banks or from an international bank in US funds only. These payment methods are accepted in the amount of the purchase only. You will need to call our office to determine your order total and then submit appropriate funding prior to placing your order. This funding may require from one to ten business days to clear the bank prior to order fulfillment. Please note that we do not accept business or personal checks for product purchases.

Western Union - Please note that Western Union cannot be utilized on short notice so please plan ahead.

We will accept funding by Western Union check with prior approval. This payment method is accepted in the amount of the purchase only. You will need to call our office to determine your total order pricing and then submit appropriate funding prior to placing your order. We charge $25 for Western Union funds pickup on top of the order total. Funds submitted to Western Union must be made payable to:

Tammy Zimmer
Spokane, WA 99223

You must provide us with verbal notification of the funds availability along with the transfer or transaction number, monetary amount of the payment, your name, address and phone in order for us to retrieve the funding. We may require several hours time in order to pick up funds and complete your order.

Wire Transfer of Funds

We accept bank to bank wire transfer funding. Our bank charges a $10 transaction fee for all domestic transfers and a $15 transaction fee for all international transfers. Because of this, these bank processing fees must be added to your order or deposit amount in addition to any bank fees that your funding institution may charge for originating the transfer so that we recieve the correct net amount due for your transaction.
For example:
You need to place a $500 deposit on a dewar for an international shipment. You will need to provide $515 plus whatever your bank charges for the transfer. (This would provide a gross $515 to our bank and a net $500 to us after our bank fee is deducted.)

You must provide us with verbal notification of the funds availability along with the transfer or transaction number, your name, address and phone, and the city in which the funds transfer was executed in order for us to retrieve the funding. This funding can normally be verified during regular business hours within the USA, but may require up to 7 business days for international wires.

Wire transfers should be made to:

NW ANDROLOGY & CRYOBANK
Call us for routing numbers