If
you wish to participate as a sperm donor and live in the greater
Spokane, WA area, please call our information line at 509-232-0134
If in the Missoula, MT area, please call 406-549-0958
Northwest
Andrology & Cryobank offers many infertility related services.
These include lab services such as semen analysis and sperm washing, sperm banking, and frozen donor
sperm for artificial insemination.
In this section you can find information about the donor standards
we use when recruiting donors, a comprehensive listing of
those donors, pricing and shipping information and more. If
you are new to our site and looking to use donor sperm, work
your way down through the first eight links on this
page to get a good flow of information regarding the use of
donor sperm specimens. Please look to the bottom of this page
for our return and refund policies as they apply
to donor sperm specimens.
Refund
Policy If
you have purchased units prior to the units coming out of quarantine,
and the units have not left our facility, we will make a complete
refund within one week of the original purchase minus a $20 admin/paperwork fee. If it has been
in excess of one week since original purchase of quarantined
specimens there will be a $40 inventory handling/restocking
charge.
If you keep pre purchased donor specimens (out of quarantine)
stored here, you can get a 75% refund if the units are turned
back over to us (returned) while the donor is still a listed
donor on our current donor listing.
If you return/release 6 or more units of pre purchased donor
specimens (out of quarantine) that have never left our facility
after the donor has been removed from our active donor listing (less than 2 years),
you can receive a 50% refund.
If a donor is no longer listed as a donor for sale, and you
return/release fewer than 6 units of pre-purchased donor specimens
(out of quarantine), there is no refund available.
Refunds for specimens that have been in private storage for more than 2 years (in any quantity) will be at the option of the sperm bank and price offered at that time, if any.
Once units leave our facility we are unable to refund or exchange
for any reason other than if units are proven to not meet
our guarantee guidelines. We cannot re-sell any donor specimens
to another client once the specimens have left our physical
control for any amount of time under any circumstances (for obvious reasons, as well as FDA regulation).
Return
Policy
If, for any reason you need to return un-used frozen donor units
to the lab, you must notify the lab of your intent, and complete the return paperwork (Short Term Storage Agreement, and the Return of Specimens forms) inside the shipping box, so that the returning
dewar is immediately checked for the returning units. If you
do not notify the lab of the returning units, you will assume
all risk of the units not being discovered and their subsequent
loss. No refund or exchange credit will be issued for lost units
when returned without notification prior to their arrival at
the lab. Call 1-800-786-5251. Upon arrival, the donor units
are returned to liquid nitrogen storage. If the units are to
be re-shipped to you for use in your next cycle, you will only
be billed a $40 handling fee for restocking the units into liquid
storage inventory, and subsquent re-shipping charges. If the
returned units are not re-shipped within one month, you will
start to incur storage charges at the rate of $35 per month
or $200 per year (for up to 12 units if our donor).
Dispute
Resolution and Venue Note
that regardless of how you learn of, or where you are located
when you receive the information contained on this website,
in the event that you enter into an Agreement to obtain any
product and or service provided by NW Andrology & Cryobank,
Inc., said Agreement shall be deemed to have been entered
into in the State of Washington, and will be interpreted in
accordance with and subject to the laws of that State. Also
note that the sole and exclusive venue for the resolution
of any dispute arising out of such an Agreement, or the services
provided in connection therewith, shall be the Superior Court
of Washington in Spokane County, which court shall have exclusive
jurisdiction over the parties and subject matter in the event
of such a dispute.
