** NW Cryobank does not offer full refund or replacement of vials, unless the TMC guarantee is not met. Each ICI vial contains 10-18 million motile sperm. IUI vials contain 7-13 million motile sperm. We currently do not provide TMC guarantees on our ICI/IVF and IUI/IVF vials. In the event a specimen is determined to be substandard, the client has two options for use of the vial:
1. Client may choose to return the unused specimen for complete refund or credit on a future purchase. This is not available for at home insemination.
2. Client may choose to utilize the specimen. If the client chooses to use the specimen, the motility guarantee is void.
Your provider must complete the Specimen Report form and return to NW Cryobank within 30 days of receipt of specimen. The Specimen Report form provides detailed analysis of the results performed by qualified personnel. Sperm count guarantees apply only to initial shipment of specimens, upon appropriate initial thaw, and prior to any additional handling or washing procedures.