If you need to return un-used frozen donor units to the lab, you must send an email to firstname.lastname@example.org to notify of your intent to return. You must also complete the Return of Specimens form, and the Gamete Storage Agreement included with your shipment and return in the box with your specimens, so that the returning dewar is immediately checked for the returning units. If you do not notify the lab of the returning units, you will assume all risk of the units not being discovered and their subsequent loss. No refund or exchange credit will be issued for lost units when returned without notification prior to their arrival at the lab. Upon arrival, the donor units are returned to liquid nitrogen storage. Your credit card on file will be billed a restocking fee to have the units placed into liquid storage inventory and one month storage fee. Upon request to have the specimens reshipped, subsequent re-shipping charges will be applied. If the returned units are not re-shipped within one month, you will continue to incur storage charges monthly. If you prefer, you may request annual storage by clicking on Ready to Order from your online account, then click on storage. Failure to pay any storage charges incurred as they become due may result in the destruction of specimens. Click here to view our fees.
**NW Cryobank does not offer full refund or replacement of vials, unless the TMC guarantee is not met. Each ICI vial contains 10-18 million motile sperm. IUI vials contain 7-13 million motile sperm. We currently do not provide TMC guarantees on our ICI/IVF and IUI/IVF vials. In the event a specimen is determined to be substandard, the client has two options for use of the vial:
Your provider must complete the Specimen Report form and return to NW Cryobank within 30 days of receipt of specimen. This Specimen Report form provides detailed analysis of the results performed by qualified personnel. Sperm count guarantees apply only to initial shipment of specimens, upon appropriate initial thaw, and prior to any additional handling or washing procedures.